Conditions


The following terms and conditions apply to all deliveries from FromHelena ApS. Conditions apply in cases where no other written agreements between you as buyer and from Helena ApS.

Introduction

fromhelena.com is owned and operated by:
fromHelena ApS
CVR no: 36060638
C/O FÆNGSLET, 2. Øst
att: fromHelena ApS
Fussingvej 8
8700 Horsens
fromhelena@fromhelena.com
Phone .: +45 93 93 92 87

Order confirmation and invoice

Once you have purchased your goods and we have received your order via the Internet will be sent an email with an order confirmation. This confirmation will include details of your order.

Documentation and guidance

If there are product descriptions and manuals for the product, follow these with delivery from from Helena ApS.
For further information or advice from from Helena ApS page, this guide. from Helena Ltd. warrants that the products meet the requirements for CE marking.

Delivery and transport

Delivery of goods from from Helena ApS considered done when the consumer has received the goods. We are sending goods on weekdays, with a delivery time of 2-5 days. Some order is ordering order or special order and there may be longer delivery period, which can last up to 21 days. Orders received on weekends or public holidays will be sent next week within the delivery period.

Low €12/$12/£9 shipping rate on all orders from these countries:

Australia, Brazil, Canada, Hong Kong, India, Japan, China, Korea, New Zealand, Russia, Thailand, Turkey, UAE, USA, Vietnam.

Free shipping world wide on orders above €100 / $100 / £80
Shipping costs to countries not listed above is calculated at checkout. However, free shipping on orders above €100 / $100 / £800 also apply to these countries.

Risks

The risk of goods purchased by fromHelena ApS transferred to you as a consumer at the time of delivery.

Complaints

Any errors or shortcomings in the supply from from Helena ApS shall within a reasonable time after you have discovered the error. It is your duty to set and upon request, show how the error manifests itself. If you find an error, you must quickly contact from Helena ApS.
You can generally only complain about defects that become apparent within two years after you have received the goods delivered. For products with limited shelf life, your remedy bounded by the shelf-life from Helena ApS has promised you.
Complaints may be notified by phone or mail to fromHELENA.

Price and payment

In this shop you can order your items online and pay with
- VISA
- Mastercard
- Apple Pay (if you use Safari as your browser)
- American Express

All prices include Danish VAT.

Cancellation

from Helena ApS offer a 14 day return, valid from the day you receive your goods. You are obliged to return the product in the same condition and quantity as it is received. You will bear the costs associated with returning the goods.

The package sent to:
fromHelena
C/O FÆNGSLET, 2. Østt
Fussingvej 8
8700 Horsens
Denmark

Product consistency

It should be emphasized that we can not guarantee that the colors you see on your screen accurately reflect the colors of the physical products. This is especially true for posters and other print matters, because it uses different printing.
It should also be noted that wood is a living material and therefore the products may vary from series to series. The tree structure on the products that you see in the pictures, will be different from product to product. Moreover, many of the wooden figures handmade, so there can be variations in the small details, like the eyes, ears etc.